top of page

1

FAQs

  1. What materials are CHARMELLA charms made of?

  2. How do I attach CHARMELLA charms to my belongings?

  3. Are the limited edition charms restocked?

  4. Can I customize my own charm?

2

SHIPPING

Estimated arrival

​

Peninsula Malaysia

 

East Malaysia

​

​

3 to 14 days

 

RM 8 

 

RM 15

​​

​

CURRENTLY WE DO NOT SHIP INTENATIONALLY

3

RETURN POLICY

​Returns are accepted within 30 days if items are unused and in original condition. Sale items, limited editions, and custom products are non-returnable unless defective.

​

To start a return, please send us an email. Return shipping is at your cost unless the item is defective. Refunds are issued within 7-10 business days.

​

bottom of page